Madlandia Trading Company
Merchant Terms & Conditions
Agreement of Terms
When you apply to become a Merchant here in the Madlandia Trading Company marketplace, you are agreeing to the following terms and conditions. Please read them carefully.
This marketplace is an extension of the Mad Mad me website by Charissa Ragsdale. By agreeing to the terms you enter into a contract with Charissa Ragsdale as set out in the terms below. You will have certain rights and responsibilities as a merchant/seller/vendor in this marketplace.
The Madlandia Trading Company marketplace exists to provide a service to you as a seller. We create a platform for your to sell and for buyers to pay you directly for your products. We do not collect payment information from buyers. We do not hold any monies due to sellers. We offer Paypal as the means for customers to pay and for sellers to collect money, we do not collect money or pay sellers. All sales/purchases are between sellers and customers.
- Handmade or homemade goods.
- You must have a material hand in making the goods. Families, friends and partners are welcome to work together. We support cottage industry!
- Original works, this is not a reselling venue.
- NO factory or mass produced items.
- NO items that were “made by hand” in factories, purchased in bulk, embellished and then relabeled “handmade” by you.
- This is not a vintage marketplace. Our intention is to promote Merchants who are also Makers.
- Homemade goods such as edible treats, bath & body products, etc., are also welcome in our Marketplace.
There are a few guidelines to define what “handmade” means here in Madlandia. Let’s get started:
- YOU must be materially involved in the making process.
- You can work with others to run your business but the actual products you create must by your original works of creation.
- Factory work that you oversee does NOT constitute handmade in this marketplace. We are looking to promote the individual maker or family of makers that are using their time, hands and expertise to create unique items.
- Can we use machines?
- Of course. Tools and machines are often part of the making process but we do not consider your items handmade if you have a completely machine automated system for production.
- Please no reselling. This is a serious breech of the intentions of this marketplace. If you depend on others to make, manufacture, mass produce, factory produce or otherwise make your items for you so that you can make small modifications and resell them as your own, you are in direct violation of the guidelines.
- Acceptable example: You purchase wood that has been machined into shapes so that you can paint and embellish to create a truly unique items.
- Unacceptable example: You buy crocheted gloves from a factory in China and you add tiny handmade bows to the cuff and pass off the item as your own handmade creation. This is considered reselling.
Money is very simple in the Madlandia Trading Company marketplace, we use PayPal. All buyers and sellers must process transactions through PayPal. Buyers can pay with PayPal funds, credit and/or debit cards through the service that PayPal provides and funds will go directly into the sellers’ PayPal accounts (minus the 10% fee to us for using the Madlandia Trading Company services).
- You must be 18 or older to use our Services: Otherwise, you may only use our Services under the supervision of a parent or legal guardian.
- Truthful Identity: Provide accurate information about yourself, including your name and true shipping origination address. Do NOT use false information, fake names, or intentionally impersonate another person or company through your account. Such accounts will be deleted should the true person or company contact us and verify their identity.
- Username: A username that is offensive, vulgar, or infringes someone’s intellectual property rights violates the terms and conditions of the marketplace. Keep in mind that this is a family friendly environment.
- Responsibilities: You are solely responsible for any activity on your account. If you are sharing an account with other people, then the person whose billing information is on the account will ultimately be responsible for all activity. So guard your password.
- Accounts are not transferable: You may not pass off your account to another person. Our agreement is with you and you alone for your account.
- Our relationship: These terms and conditions do not create any agency, partnership, joint venture, employment or franchisee relationship between you and Charissa Ragsdale.
Content that you post to this website is your content. Everything that you add to the site is YOURS.
- Responsibility for Your Content. You understand that you are solely responsible for your content. You agree that all content you post originates with you and you have the exclusive rights to it. All names, photos, videos, products, etc..
- Permission to Use Your Content. By posting your content on our website, you grant Charissa Ragsdale a license to use it for marketing purposes. This means that your content can be used across the site to promote categories, collections, and processes. It also means that your content can be used on social media platforms such as Facebook, Pinterest, Instagram and Twitter.
- Content that infringes: As stated above, only YOUR content, content you own can be posted on our site. Do not post trademarked or copyrighted items unless YOU own the rights yourself. If a copyright or trademark owner contacts us we will investigate and contact you about the complaint.
- First Sale Doctrine: The question echos across the world of the handmade…”Can I sell items made with printed items (fabric, paper, tape, etc.) that contains copyrighted or trademarked characters and logos?” YES is the short answer. For the long answer, please see the official United States Department of Justice website and read up on the First Sale Doctrine:
E. Inappropriate, False or Misleading Content. This should be common sense, but there are certain types of content we don’t want posted on Etsy’s Services (for legal reasons or otherwise). You agree that you will not post any content that is abusive, threatening, defamatory, obscene, vulgar or otherwise offensive or in violation of our Prohibited Items Policy,Community Policy or any part of our Terms. You also agree not to post any content that is false and misleading or uses the Services in a manner that is fraudulent or deceptive.
To ensure an amazing boutique experience for our Merchants and Shoppers, we have come up with three guidelines for all Merchant Makers. Since you are serious about your business and we are serious about our marketplace, we designed these guidelines with simplicity to ensure smooth operation for everyone involved.
Space in the marketplace is limited, we are building an elite community of Makers to attract a boutique community of Shoppers. With limited space in mind, it’s easy to see why we came up with these three simple guidelines to set our marketplace apart from every other marketplace available to you as a seller. Let’s get started!
Must Remain Active (more...)
Merchants must be active in the marketplace to maintain their space. If your account becomes inactive for more than 6 weeks, we will downgrade your Merchant status to Customer status and you will not be able to sell in the marketplace until you contact us and request to join again. Don’t panic! You will not have to jury in again, we already know that you are amazing, but we may have already given your space to another Merchant Maker. In that case, you will have the option of being put on a waiting list to reclaim a space in the marketplace.
Inactivity is basically defined as not adding new products or amending current products for six weeks. In addition, if you do not communicate with your customers or mail items in a timely and expected fashion, you may also be considered inactive.
$200 Minimum Inventory (more...)
Like many craft fairs and shared vendor boutiques, Madlandia Trading Company wants to maintain a high “inventory to vendor” ratio. This means that we would rather have each Merchant selling lots of items and keep our marketplace elite, than to include tons and tons of Merchants that are offering little to no product.
Therefore, each Merchant will be asked to list at least $200 worth of product in the marketplace. (We understand that as things sell this number will drop, but active Merchants will manage their inventory and list new items to keep that dollar amount over $200 as a rule.) In the future, this number will likely go even higher, with a goal of $500 minimum for each Merchant.
If you are familiar with working craft fairs, you are familiar with the idea of stocking your booth with at least twice as much product as you want to sell. If your goal is to sell $1,000 at an event, the event organizers will recommend that you double your inventory to $2,000. No one likes taking the last bite of cake. A full shop sells more product than an empty shop, it’s just a basic selling principal.
Four Star or Better Rating (more...)
Merchants must maintain a four star or better rating to stay in the MTC markeplace. (Five star is the highest possible rating). This is an elite selling venue and with limited spaces, we only have room for the very best product quality and customer care. (Ratings will be assessed after five reviews have been submitted by customers. All Merchants start out with a “5 Star” rating in our marketplace.)
Here are the top five criteria that Shoppers use to rate Merchants:
- Communication-Make sure to answer questions shoppers might have and offer as much detail in your product descriptions as you can. Also, make sure you use all seven photo slots for your product listings. This will ensure that you have communicated everything you can about your products to our eager shoppers.
- Product Quality-Heirloom quality, well made goods will certainly lead to great reviews and ratings. Tell Shoppers a bit about your process in your listing descriptions, let them know what they are paying for.
- Truthful Representation-This is about describing your product accurately and taking high quality photos to represent your goods. Attributes such as color, size, dimensions, shape, function, etc., should be well described and accurate so that Shoppers can buy with confidence.
- Pricing-Fair pricing is important for both Shopper and Merchant. Think upon the word “value” as you price your items. Price so that you make a profit and so that the customer feels they have received a good value for their dollar. Value relates to an item’s worth, not an item’s cost. If you as a Merchant provide high quality original items, Shoppers will pay a fair price for the value they attribute to quality, originality and handmade items. Don’t undersell your work! But don’t assume that it’s valuable just because it’s handmade either. Quality, design, artistry and originality coupled with being handmade are what makes truly valuable items.
- Customer Care & Service-Pleasant interactions with customers, open communication, prompt delivery, careful packaging, fair pricing, quality goods and much more all fall into the realm of Customer Care & Service.